Terms of Service

Effective October 1, 2026

Me & Milo is a wellness and tracking companion, not medical advice or a healthcare provider. Always follow your prescriber. These terms cover your use of the app, subscriptions, and how disputes are resolved (including individual arbitration, which you can opt out of within 30 days).

Welcome to Me & Milo

These Terms of Service (“Terms”) are an agreement between you and [COMPANY LEGAL NAME] (“[COMPANY LEGAL NAME],” “we,” “us” or “our”) that governs your use of the Me & Milo mobile app and related services (together, the “Service”). By creating an account or using the Service, you agree to these Terms and confirm that you have read our Privacy Policy and Consumer Health Data Privacy Policy. If you don’t agree, please don’t use the Service.

IMPORTANT: The section “Resolving disputes” below requires you and us to resolve most disputes through individual arbitration rather than in court, and waives class actions and jury trials. You can opt out of arbitration within 30 days, as explained in that section.

Who can use Me & Milo

You must be at least 18 years old and able to form a binding contract to use Me & Milo. Me & Milo is intended for people in the United States. By using Me & Milo, you confirm that you meet these requirements.

You are responsible for the accuracy of the information you give us, for keeping your password confidential, and for all activity under your account. Tell us right away at [support@yourdomain.com] if you think someone has accessed your account without permission.

Not medical advice

Me & Milo is a wellness, tracking and habit app. It is not a medical device, and it is not intended to diagnose, treat, cure, mitigate or prevent any disease or condition. Nothing in Me & Milo (including text, reminders, charts, insights, food estimates or anything Milo the cat says) is medical advice, a diagnosis or treatment.

No provider relationship. [COMPANY LEGAL NAME] is not a doctor, pharmacist, dietitian or other healthcare provider, and neither is Milo. Using Me & Milo does not create a doctor-patient, pharmacist-patient or any other healthcare provider relationship. Me & Milo does not prescribe, sell or dispense medication.

Follow your prescriber. You are responsible for your medication and health decisions. Always follow the instructions from your prescriber and your medication’s label. Never start, stop, skip or change a dose, or change how you take your medication, because of something in Me & Milo. Talk to your healthcare provider about any questions on your medication, side effects, diet or exercise.

Emergencies. Me & Milo can’t detect or respond to emergencies. If you think you’re having a medical emergency, call 911 (or your local emergency number) right away. Get medical help promptly for severe or lasting stomach pain (especially if it spreads to your back), repeated vomiting, signs of dehydration, trouble swallowing, a lump or swelling in your neck, fainting, or signs of an allergic reaction.

Estimates and reminders. Medication level charts, patterns, protein and nutrition numbers are rough estimates based on what you log and general information. They are not lab results or clinical measurements. Reminders may not arrive (for example, if notifications are off or your phone is off), so don’t rely on Me & Milo as your only reminder for doses.

Your wellbeing. Me & Milo is not meant to push you toward unhealthy eating or weight goals. If you have or have had an eating disorder, or your relationship with food or your body feels hard right now, please talk with your care team. If you’re in crisis in the US, call or text 988.

AI features

Some features, such as chatting with Milo, food photo analysis and doctor-visit summaries, are generated by artificial intelligence provided by a third-party AI provider. We ask for your permission before any of your information is sent for AI processing, and our Privacy Policy explains what is sent and why.

AI output can be incomplete, inaccurate, out of date or inappropriate for your situation, even when it sounds confident. It is not medical advice. Check anything important with a healthcare professional, and review and correct any logs or estimates that look off. You are responsible for how you use AI output.

Please don’t use AI features to try to get information that could harm you or others, and don’t enter other people’s personal information into chat.

Your content

“Your Content” means the information, logs, photos, notes and messages you enter into Me & Milo. You own Your Content.

You give us a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, process, transmit and display Your Content only as needed to operate and provide the Service to you (for example, to show your logs, generate insights, send an AI request you ask for, or create your doctor report), and as described in our Privacy Policy. This license ends when you delete Your Content or your account, except for copies we must keep for a limited time as described in our Privacy Policy.

You confirm that you have the right to upload Your Content and that it doesn’t violate anyone else’s rights. Your logs are stored with your account and synced to the devices you sign in on. Progress photos and meal photos stay on the device where you took them, so deleting the app or losing that device may permanently delete them unless you have saved them elsewhere.

Acceptable use

You agree not to:

use the Service for anyone other than yourself, or to track another person’s health without their permission;
use the Service in violation of any law, or to harm, harass or deceive anyone;
upload content that is unlawful, infringing, sexually explicit, or that contains malware;
copy, modify, reverse engineer, decompile or try to extract the source code of the app, except where the law expressly permits it;
interfere with, overload or try to gain unauthorized access to the Service, our servers or other users’ data, or bypass any security or usage limits;
use bots, scrapers or automated means to access the Service, or use the Service or its AI features to build a competing product or train AI models;
resell, sublicense or commercially exploit the Service; or
misrepresent Me & Milo as providing medical advice or as endorsed by any healthcare provider or drug manufacturer.

License to use the app

Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable license to download and use the Me & Milo app on devices you own or control, and to use Me & Milo on the web, for your own personal, non-commercial use. On iPhone, your use must also follow the Usage Rules in the Apple Media Services Terms and Conditions. On Android, your use must also follow the Google Play Terms of Service.

Subscriptions, free trials and cancellation

Some features require a paid subscription (for example, Milo Plus). Prices, billing periods and any free trial are shown in the app before you buy.

Payment. Subscriptions are purchased through the Apple App Store or Google Play and charged to your App Store or Google Play account. We don’t receive your card details.
Automatic renewal. Your subscription renews automatically at the end of each billing period (for example, monthly or yearly) at the then-current price, unless you cancel at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours before the current period ends.
Free trials. If a free trial is offered, you won’t be charged during the trial. Unless you cancel at least 24 hours before the trial ends, your subscription will start and you will be charged automatically when the trial ends. Free trials are generally available once per person.
Cancellation. You can cancel at any time in your App Store settings (iPhone: Settings → your name → Subscriptions) or Google Play (Play Store → Payments & subscriptions → Subscriptions). Deleting the app or your Me & Milo account does not cancel your subscription. After you cancel, you keep access until the end of the period you’ve paid for.
Refunds. Payments are handled by Apple or Google, so refunds are handled under their policies. You can request a refund from Apple at reportaproblem.apple.com or from Google through Google Play. We can’t issue refunds directly for purchases made through the app stores.
Price changes. If the price of your subscription changes, you will be notified in advance as required by Apple, Google and applicable law, and, where required, asked to agree before the new price applies.
Changes to features. We may add, change or remove features from the free or paid versions of Me & Milo. If we remove a major paid feature, we will try to give you notice.

Third-party services

Me & Milo lets you connect to third-party services such as Apple Health, Health Connect and Fitbit, and uses third-party services such as Open Food Facts (for barcode lookups) and an AI provider. These services are not controlled by us and have their own terms and privacy policies. We are not responsible for third-party services, and food and nutrition data from public databases may be incomplete or wrong.

Our intellectual property

The Service, including the app, software, design, text, graphics, Milo the cat and other characters, illustrations and the Me & Milo name and logos, is owned by [COMPANY LEGAL NAME] or our licensors and is protected by intellectual property laws. Except for the limited license above, these Terms don’t give you any rights in them.

If you send us feedback or suggestions, we may use them without any obligation to you.

If you believe content in the Service infringes your copyright, contact us at [support@yourdomain.com] with a description of the work and the material you believe infringes it.

Ending your use

You can stop using Me & Milo at any time and can delete your account in Settings → Account → Delete account. Remember to cancel any subscription separately through the App Store or Google Play.

We may suspend or end your access to the Service if you violate these Terms, if we need to for legal or security reasons, or if we stop offering the Service. Where reasonable, we will give you notice and a chance to export your data. Sections that by their nature should survive (such as ownership, disclaimers, limitation of liability, indemnity and dispute resolution) survive termination.

Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ACCURACY.

WITHOUT LIMITING THE ABOVE, WE DON’T WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT REMINDERS WILL BE DELIVERED, THAT DATA WILL NOT BE LOST, OR THAT ANY ESTIMATE, INSIGHT, FOOD OR NUTRITION INFORMATION, OR AI OUTPUT WILL BE ACCURATE, COMPLETE OR SUITABLE FOR YOUR HEALTH NEEDS.

Some states don’t allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, [COMPANY LEGAL NAME] AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL OR USE, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF WE HAVE BEEN TOLD THEY ARE POSSIBLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $100.

These limits apply to all theories of liability and even if a remedy fails of its essential purpose. They don’t limit liability that can’t be limited by law, such as liability for gross negligence, willful misconduct, or death or personal injury caused by our negligence where the law doesn’t allow a limit. Some states don’t allow these limitations, so some may not apply to you.

Indemnity

To the extent permitted by law, you agree to defend, indemnify and hold harmless [COMPANY LEGAL NAME] and its affiliates, officers, employees and agents from any claims, losses, liabilities and expenses (including reasonable attorneys’ fees) brought by a third party arising out of your misuse of the Service, Your Content, or your violation of these Terms or the law.

Resolving disputes

Please read this section carefully. It affects your legal rights.

Informal resolution first. Most concerns can be resolved quickly. Before starting arbitration or a court case, you and we each agree to first send the other a written notice describing the dispute and the relief requested, and to try in good faith to resolve it informally for at least 60 days. Send your notice to [privacy@yourdomain.com] or [COMPANY MAILING ADDRESS], and include your name and the email address on your account.

Binding individual arbitration. If we can’t resolve the dispute informally, you and [COMPANY LEGAL NAME] agree that any dispute, claim or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, rather than in court. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. The arbitrator, not a court, decides questions about whether a dispute is arbitrable, except that a court decides questions about the class action waiver below. The arbitration may take place by video or phone, or in the county where you live. Payment of filing and arbitrator fees will be governed by the AAA’s rules, and we will pay any amount of those fees that exceeds what you would pay to file a case in court. The Federal Arbitration Act governs this section.

Exceptions. Either of us may instead bring an individual claim in small claims court if it qualifies and stays there. Either of us may also go to court to stop infringement or misuse of intellectual property.

No class actions. You and [COMPANY LEGAL NAME] agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator can’t combine claims of more than one person or award relief to anyone other than the individual party. If this class action waiver is found unenforceable for a claim, that claim must be decided in court, not arbitration.

Jury trial waiver. If a claim proceeds in court rather than arbitration, you and we each waive any right to a jury trial, to the extent permitted by law.

30-day opt-out. You can opt out of this arbitration agreement by emailing [privacy@yourdomain.com] within 30 days after you first accept these Terms, with the subject line “Arbitration opt-out,” your name and the email address on your account. Opting out won’t affect any other part of these Terms.

Changes to this section. If we make a material change to this section, it won’t apply to a dispute we already know about or that you have already notified us of.

Court proceedings. Any claim not subject to arbitration will be brought only in the state or federal courts located in [STATE], and you and we consent to their personal jurisdiction, except that you may bring a small claims case in your home county.

Governing law

These Terms are governed by the laws of the State of [STATE] and applicable US federal law, without regard to conflict-of-law rules. This doesn’t take away any protections you have under the consumer protection laws of the state where you live.

Apple App Store terms

If you downloaded Me & Milo from the Apple App Store, these additional terms apply:

These Terms are between you and [COMPANY LEGAL NAME] only, not with Apple Inc. (“Apple”). [COMPANY LEGAL NAME], not Apple, is solely responsible for the app and its content.
Your license to use the app is limited to a non-transferable license to use it on any Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that it may also be accessed by other accounts associated with you through Family Sharing or volume purchasing.
[COMPANY LEGAL NAME] is solely responsible for providing any maintenance and support for the app, as described in these Terms or required by law. Apple has no obligation to provide any maintenance or support for the app.
[COMPANY LEGAL NAME] is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app, and any other claims, losses, liabilities, damages, costs or expenses due to any failure to conform to a warranty are [COMPANY LEGAL NAME]’s responsibility.
[COMPANY LEGAL NAME], not Apple, is responsible for addressing any claims by you or a third party relating to the app or your possession or use of it, including (a) product liability claims, (b) claims that the app fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer protection, privacy or similar laws, including in connection with the app’s use of the HealthKit framework.
If a third party claims that the app or your possession and use of it infringes that third party’s intellectual property rights, [COMPANY LEGAL NAME], not Apple, is solely responsible for the investigation, defense, settlement and discharge of that claim.
You represent and warrant that (a) you are not located in a country that is subject to a US Government embargo or that has been designated by the US Government as a “terrorist supporting” country, and (b) you are not listed on any US Government list of prohibited or restricted parties.
You must comply with applicable third-party terms (such as your wireless data service agreement) when using the app.
Questions, complaints or claims about the app should be directed to [COMPANY LEGAL NAME] at [support@yourdomain.com] or [COMPANY MAILING ADDRESS].
Apple and its subsidiaries are third-party beneficiaries of these Terms. When you accept these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

Changes to these Terms

We may update these Terms from time to time. When we do, we will change the effective date above. If a change is material, we will notify you in the app or by email before it takes effect. If you keep using the Service after the changes take effect, you accept the updated Terms. If you don’t agree, stop using the Service and delete your account.

General

These Terms, together with our Privacy Policy, Consumer Health Data Privacy Policy and the in-app medical disclaimer, are the entire agreement between you and us about the Service. If any part of these Terms is found unenforceable, the rest stays in effect. Our failure to enforce any part isn’t a waiver. You may not transfer these Terms without our consent; we may transfer them in connection with a merger, acquisition or sale of assets. Neither of us is liable for delays caused by events beyond reasonable control.

Contact us

Support: [support@yourdomain.com]
Privacy and legal notices: [privacy@yourdomain.com]
Mail: [COMPANY LEGAL NAME], [COMPANY MAILING ADDRESS]
Website: https://meandmilo.app